Customer Care

Frequently Asked Questions

• General

  • ★ How do I get help placing an order?
  • ★ How do I get help with an existing order?
  • ★ How do I change an existing order?
  • ★ Did my order go through?
  • Are you looking for a particular shoe?
  • Can I get a printed catalog?
  • Is this site secure?
  • What is your privacy policy?

• Billing

  • My credit card was declined, what can I do?
  • What forms of payment do you accept?

• Shipping

  • Domestic Shipping
  • International Orders
  • When will my order ship?
  • How much does shipping cost?
  • How do you ship?

• Returns & Exchanges

  • What is your returns, credits and exchanges policy?